1. Who is selling
The seller is Joseya Peter Amissah Amissah, NIF 03212229A, trading as “MandoBox”, with address at C/ Miguel de Cervantes, 20, 19209 Villanueva de la Torre (Guadalajara), Spain, email info@mandobox.eu (“MandoBox”). These terms apply to purchases made on mandobox.eu between MandoBox and the customer. Before paying, the customer must read and accept them when placing the order. The terms that apply are those in force on the day of the order.
2. Products, availability and compatibility
MandoBox is a distributor: it sells remote controls, motors, control boards, receivers, photocells, accessories and spare parts from brands in the sector; it does not manufacture them and does not install them. Photographs and descriptions are for guidance. It is the customer’s responsibility to check that the product is compatible with their installation (make, model, frequency, coding, receiver type, etc.); MandoBox will help you check this if you contact info@mandobox.eu before buying. Products are offered while stocks last. If a product becomes unavailable after the order, MandoBox will inform the customer and refund the amount paid for that product.
3. Prices and taxes
Prices are shown in euros and include Spanish VAT (21%). Delivery costs are shown and added before the order is confirmed, depending on the destination country and the order value. The price that applies is the one in force when the order is confirmed. If the destination is outside the European Union, the customer may have to pay customs duties, taxes or import fees, which are not included.
4. Placing an order
The customer adds products to the basket, enters billing and delivery details, chooses the payment method and clicks the confirmation button, which states that it entails an obligation to pay. The contract is concluded when MandoBox accepts the order and confirms it by email. These terms and the order confirmation are sent to the email address provided, on a durable medium. Language of the contract: Spanish (an English translation is provided for information). An invoice is issued for every order.
5. Payment methods
Payment is made by bank card and by the other methods that the payment platform Stripe offers at checkout. Card details are entered directly with Stripe, which processes them in encrypted form; MandoBox does not see or store them. The charge is made when the order is confirmed. MandoBox may cancel an order if the payment is declined or if there is a reasonable suspicion of fraud, and will inform the customer.
6. Delivery
| Destination | Carrier | Cost | Free delivery | Estimated time |
|---|---|---|---|---|
| Mainland Spain | MRW or InPost, your choice | €4.99 | Orders from €110 | 24-48 working hours after dispatch |
| Mainland Portugal | MRW | €6.00 | Orders from €150 | 2-3 working days |
| France, Germany and Italy | UPS | €13.00 | Orders from €150 | 2-5 working days |
| Ireland and the rest of the European Union | UPS | €13.00 | Orders from €150 | 3-7 working days |
Costs include VAT. At present we do not deliver to the Balearic Islands, the Canary Islands, Ceuta, Melilla, the United Kingdom or other countries. The order is prepared and handed to the carrier normally within 1 to 2 working days if the product is in stock; otherwise the lead time is shown on the product page. Delivery may never take more than 30 days from the conclusion of the contract, unless the customer agrees to another period. If MandoBox does not meet this deadline, the customer may give it an additional period and, if that is not met either, cancel the contract and obtain a refund of the sums paid.
On receiving the parcel, the customer must check that the packaging is not open, torn or damaged and that the contents match the order. In case of visible damage, they must note it on the carrier’s delivery note or refuse the parcel, and notify info@mandobox.eu within 3 working days with photographs. This makes it easier to claim from the carrier and does not limit the rights of a consumer customer.
If the carrier cannot deliver the parcel because nobody is home or the address is wrong, MandoBox will contact the customer to arrange a new delivery, the cost of which will be borne by the customer if the cause is attributable to them.
Late delivery. If the product is not delivered on the date or within the period indicated, the consumer may require us, in writing, to deliver within a reasonable additional period. Failing that, they may cancel the contract in writing; we will then refund all sums paid no later than 14 days after cancellation.
7. Right of withdrawal (14 days)
If the customer is a consumer, they have the right to withdraw from the contract within 14 calendar days without giving any reason, starting on the day they receive the product (or that of a third party they have named, other than the carrier) or, if the order includes several products delivered separately, the day they receive the last one. To exercise it, they must notify MandoBox of their decision in an unequivocal way (for example by email to info@mandobox.eu); they may use the model form, but it is not mandatory.
The customer must return the product without undue delay and in any case no later than 14 calendar days after telling us of their decision. The direct cost of returning the goods is borne by the customer. The customer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature and proper functioning; we recommend returning it in its original packaging, with its accessories and instructions.
MandoBox will refund all payments received, including the standard delivery costs of the original shipment, no later than 14 calendar days after receiving the notice of withdrawal, using the same payment method the customer used. MandoBox may withhold the refund until it has received the products or until the customer provides proof that they have been sent, whichever is earlier.
Exceptions (Article 103 of the Spanish consolidated text of the General Law for the Defence of Consumers and Users): the right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised (for example, remote controls programmed or cloned with a code supplied by the customer at their request), nor to sealed goods that cannot be returned for health or hygiene reasons if they were unsealed after delivery.
8. Legal guarantee and defective products
New products sold to consumers carry a 3-year legal guarantee from delivery against any lack of conformity existing at that time. Lack of conformity that appears within the first 2 years is presumed to have existed at the time of delivery, unless proven otherwise. In case of lack of conformity, the consumer is entitled to have the product repaired or replaced free of charge and, if that is not possible or is not done within a reasonable time, to a price reduction or to cancel the contract. To claim, write to info@mandobox.eu stating the order number and describing the defect, with photographs if possible. Defects caused by incorrect installation or use, and the normal wear of consumables such as batteries, are not a lack of conformity.
If the customer is a professional or a business (not a consumer), the periods and conditions of civil and commercial law apply and there is no right of withdrawal.
9. Exchanges
Within 30 days of delivery, MandoBox accepts, as a goodwill gesture in addition to your legal rights, the exchange of an unused product in its original packaging for another of the same or a different price (paying or receiving the difference). The shipping costs of the exchange are borne by the customer, unless the mistake is attributable to MandoBox. To request it, write to info@mandobox.eu before sending the product.
10. Liability
MandoBox is liable in accordance with the law. MandoBox is not liable for non-performance caused by force majeure (transport strikes, natural disasters or other events beyond its control). No clause limits the rights that the law gives to consumers. In sales to professionals, MandoBox is not liable for indirect damages such as loss of profit or business.
11. Customer service and complaints
For any question, incident or complaint, the customer can write to info@mandobox.eu. MandoBox will reply as soon as possible. Consumers may also go to the consumer bodies of their region or country and, if they wish, to the out-of-court dispute resolution mechanisms available. MandoBox does not participate in any consumer mediation scheme. For a cross-border purchase within the European Union, consumers can obtain free assistance from the European Consumer Centre of their country (in Ireland, ECC Ireland, www.eccireland.ie). The European ODR platform ceased to operate on 20 July 2025.
12. Data protection
The processing of the customer’s data is described in the Privacy Policy.
13. Governing law and jurisdiction
The contract is governed by Spanish law. If the customer is a consumer resident in another Member State of the European Union, they keep the protection of the mandatory consumer provisions of their country. For consumers, the competent courts are those of their place of residence; for other customers, those designated by law.
Last updated: October 2026.